At Kringle’s Christmas Shoppe, we want you to be satisfied with your purchase. If you’re not completely happy, our Refund and Return Policy is as follows:
- Returns: You have 10 business days from the date of purchase to return an item. The item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase. Custom-made or personalized items are non-refundable.
- Refunds: Once we receive and inspect your returned item, we will notify you of the refund status. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
- Shipping Costs: Customers are responsible for paying return shipping costs. Shipping costs are non-refundable.
- Non-Returnable Items: Gift cards, downloadable purchases, and custom-made products cannot be returned or refunded.
If you have any questions or need assistance with a return, please contact our support team at support@kringleschristmas.com. We’re here to ensure your shopping experience is a joyous one!
Refunds
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also inform you whether your refund has been approved or rejected based on the condition of the returned product.
If your refund is approved, we will process it, and a credit will be automatically applied to your credit card or original method of payment within 30 days.
Late or missing refunds
Refunds to original method of payment varies. Please contact the original method of payment for updates.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded and are Final Sale.